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Task Management

Tickets can be used for any kind of problem, issue, or note requiring action. Do lightbulbs need replacing in a property? Create a ticket. Central heating not working? Raise a ticket. Each ticket can have a conversation thread, media attachments, ...
Navin Dyalani over 3 years ago in Housekeeping 0 Future consideration

Date Format on Communication Templates

We got this feedback from most of our US clients saying that the current date format is a bit confusing on sending booking confirmations to the guests as it has the European format (dd/mm/yyyy) while they need it on the US format (mm/dd/yyyy).
Nader Zaki over 3 years ago in Communication 0 Future consideration

copy& paste into RoomMaster

Copy and paste into RoomMaster.We have to write outside of Roommaster to have spell check and to add, outside directions, and copy-paste events or articles from the Convection Bureau and emergency Hurricane alerts.... Need grammar check and spelli...
Guest over 2 years ago in Interfaces 0 Needs review

Innquest needs to add back in table toggle to turn lines of columns and rows on and off in to letter editor

Innquest used to have a toggle to turn on and off lines in table grids( columns and rows) in the letter editor. It was useful for designing tables and layouts to see where lines of columns and rows, are, boxes are and then turn off when finished
Guest over 2 years ago in Interfaces 0 Needs review

Hide Rate Details during self-checkin process

A client trying out our self checkin feature noticed we are including rate details on the summary page (screenshot attached). The problem with this is that if the booking was Shipped through a third party the amount stated may be less commissions ...
Rory Brownbridge over 2 years ago in Configuration and Settings 0 Needs review

SHOW ROOM RATE ON ARRIVALS REPORT

Currently I do not think there is a report which actually shows the room rate for a reservation ! At the moment the only way to see this information is to enter each booking individually
Richard Main over 2 years ago in Front Desk and Reservations 0 Needs review

Pro forma invoice for a group

Yes a pro-forma invoice can be generated for a group but only by using one of the rooms named on a rooming list (& then it will miss the information for that particular guest) An agent booking for a group would want the information on an invoi...
Richard Main over 2 years ago in Front Desk and Reservations 0 Needs review

Rich dashboard messaging

Dashboard messages are boring and hard to read. They don't have links or images so aren't really appealing to read or take action from.
Mat Marlow over 2 years ago in Dashboard Widgets 0 Needs review

Guest Portal - Add second IDs after check in

Once the Guest has checked in on the system we are unable to add/update the form with a 2nd guest ID (a late arrival for example). Is this something that can be please adjusted?
Ciara Eckhorst Berthelot over 2 years ago in  0 Needs review

Day sales analysis.

The facility to view the sales on one day by source of business,to graph by price to assess price spread. To graph by date booking was made.
Guest over 2 years ago in Reporting 0 Needs review