Communication

When you go to a booking, the guest's requests are super important. But when you open it up, the guest requests are cut off, unlike the notes. With the notes, you can change the size of the box to your liking depending on how much you want to be a...

Aligns with all other hotel reservation software; reduces manual effort of front desk staff to manually send each email to guests

The PDF copy of the invoive should be generated and attached to the email automatically while emailing it to the customer.

Previously we were able to attach invoices with the statements . This option is missing . But quite confident developers are working on it and to put invoices into PDF

For U.S. users, the date format of Month/Day/Year is used throughout roommaster except for all communication which is confusing for recipients of invoice or booking emails. Since the format defaults to the European format, a date such as May 7th, ...

Better customer service and guest recognition

If an email address is entered incorrectly there is no notification that the correspondence has not been received by the recipient. Ie booking confirmation and pre stay emails.

Add the availability of the SMS feature in Australia

Ability to add custom fields in guest profile/reservation. For example: We should be able to add arrival time or other information in this area (refer attachment). it could be expanded to have the ability to add these custom fields to all the list...

Introducing preview option for Commuication Templates would save time. At present, the user needs to save, go back and come back again to view the template.