Front Desk and Reservations

So many of our guests book online, and instead of choosing their existing customer profile, they make a new one every time with all of the same information. If there was an option to combine profiles (so that previous bookings are all under ONE cu...

When you open up the booking page, the room number needs to be visible. It is on the first page, Not on the full booking page with all the info. It makes it hard because you have to get out of it to find the room number if you do not know it and t...

Currently a new Customer Profile is created for every booking - so if a guest books via Booking.com for example a profile is created for this automatically, guest who regularly book this way can end up with multiple profiles which then have to be ...

Please enhance the new Booking User Interface by adding colors to improve its visual appeal.

the card number appears as 16 digits without any spaces. Please show them like most system do, with spaces/

The ability to confirm booking received (auto email and auto text from booking engine), the ability from the front desk to text the customer, the room is ready, your room # may have changed, and verify guest is checking out or checked out.

Ability to add credit card surcharges automatically during checkout. At present, the front desk staff needs to enter numbers manually, if they want add surcharge amount to the final invoice for any reason.

When send a confirmation (via communications) manual adjustments need to be made to make sense, system can include the charges for each room (when set up correctly as charges redirected to main) & the system seems to know how many rooms are on...

I think it's interesting that we have to do it manually place room to dirty. what if my front desk staff are busy and doesn't place the room dirty. it causes issues with housekeeping.

We should be able to add comments into Invoice part. Please see screen shot