Front Desk and Reservations

So many of our guests book online, and instead of choosing their existing customer profile, they make a new one every time with all of the same information. If there was an option to combine profiles (so that previous bookings are all under ONE cu...

When amending a group booking eg date change, package. option to change all group would make life easier. Currently having to click into each booking to change info.

When you open up the booking page, the room number needs to be visible. It is on the first page, Not on the full booking page with all the info. It makes it hard because you have to get out of it to find the room number if you do not know it and t...

An ability to mark a customer as - "Do not rent". Hence, the system will notify the front desk staff if this customer tries to book via frontdesk, phone or email.

Currently a new Customer Profile is created for every booking - so if a guest books via Booking.com for example a profile is created for this automatically, guest who regularly book this way can end up with multiple profiles which then have to be ...

Please enhance the new Booking User Interface by adding colors to improve its visual appeal.

it would be great to get flags to follow up any desk folio

After an invoice has been issued, I would like to send the invoice to that guest via email, along with a payment link. When the link is clicked, it would take the guest to a payments page to make a payment for that invoice.

the card number appears as 16 digits without any spaces. Please show them like most system do, with spaces/

The ability to confirm booking received (auto email and auto text from booking engine), the ability from the front desk to text the customer, the room is ready, your room # may have changed, and verify guest is checking out or checked out.