For the RMA especially for the North American market there should be a signature pad ppl can dispute a reservation and the credit card company can fault us because we do not have enough information, and also a great thing will be a scanner for ID'...
Ability to add credit card surcharges automatically during checkout. At present, the front desk staff needs to enter numbers manually, if they want add surcharge amount to the final invoice for any reason.
The address options are not listed properly for the United States. We reference an address the following way: Address City/County (NOT TOWN!!) State (NOT COUNTY!!) This needs to be changed in online booking AND in house booking!!! We do not get th...
When send a confirmation (via communications) manual adjustments need to be made to make sense, system can include the charges for each room (when set up correctly as charges redirected to main) & the system seems to know how many rooms are on...
Guest Check Out Automatically have room set to dirty
I think it's interesting that we have to do it manually place room to dirty. what if my front desk staff are busy and doesn't place the room dirty. it causes issues with housekeeping.
Show important changes when bookings are moved on the chart
When a booking is moved on the chart, we should see all price and room changes detailed in the confirmation popup. An option to notify the guest of the changes would be an added advantage.
Add the ability to select date of departure when adding optional extras.
When you do a booking for 1 night and want to add extras for the guest ( for example breakfast ) it doesn't give the permission to put the date of the next day let's say we are today 11/10/22 and you want to put a breakfast for th 12/10 .. Its aut...
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Needs review
